DELIVERY AND SHIPPING:
At Gafas.pk, we partner with reliable courier services, primarily TCS, to ensure the prompt and secure delivery of all our packages. You can conveniently track your order on the TCS website. Rest assured, we strive to have your order delivered to you within 1-4 business days. To offer you maximum convenience, we have a Cash on Delivery (COD) option available.
RETURNS:
Our utmost priority at Gafas.pk is to provide a delightful experience for our valued customers. However, if you encounter any concerns with your purchase, simply get in touch with us, and you can return the package within 7 days. Additionally, we offer a 6-month replacement warranty for our premium products.
Important Notes:
The shipping costs for return will be borne by the customer, and gafas.pk holds no liability in this regard.
Please be aware that the return policy may vary depending on the product, and relevant details will be communicated to you upon order placement.
WHAT YOU NEED TO KNOW BEFORE REQUESTING A REPLACEMENT OR REFUND:
To initiate a replacement or refund, kindly provide us with the frame name and order number for swift processing.
Please note that our replacement service is a one-time offer, and we do not reuse or repair returned frames.
While exchanging an order, the costs may be adjusted accordingly based on the chosen replacement frame.
Please be aware that no refunds will be issued after the 7-day return period has elapsed.
At Gafas.pk, we are committed to ensuring your satisfaction, and our dedicated team is always ready to assist you with any queries or concerns regarding our Refund and Returns Policy. Your trust is valuable to us, and we strive to make your eyewear shopping experience a positive and hassle-free one.